Emotional Intelligence for Managers - Brisbane

# Emotional Intelligence for Managers Brisbane
## Course Outline

### Overview

G'day fellow managers! I'm Dr. Marcus Clarkson, and I've spent the last fifteen years working with Brisbane businesses, from small family operations in Fortitude Valley to major corporations in the CBD. What I've learnt is this: the managers who thrive aren't necessarily the smartest or most technically skilled – they're the ones who understand people.

This one day intensive course is designed specifically for Brisbane managers who are tired of feeling like they're constantly firefighting people problems. You know the feeling – you solve one team conflict, and two more pop up. You try to motivate someone, but it backfires. You give feedback, and suddenly everyone's walking on eggshells.

The truth is, emotional intelligence isn't a nice to have skill anymore – it's essential. In my work with over 200 Brisbane businesses, I've seen teams transform when their managers develop these capabilities. This isn't about becoming a counsellor, it's about becoming the kind of leader people actually want to follow.

### Learning Outcomes

By the end of this course, participants will be able to:

- **Recognise emotional patterns** in themselves and team members before they escalate into bigger issues
- **Apply practical communication techniques** that reduce defensiveness and increase cooperation
- **Implement conflict resolution strategies** that address root causes rather than symptoms
- **Adapt their management style** to different personality types and emotional states
- **Create team environments** that encourage open communication and trust
- **Manage their own emotional responses** during high pressure situations
- **Conduct difficult conversations** with confidence and compassion

### What You Will Learn

**Module 1: Understanding Your Emotional Landscape**
Learn to identify your own emotional triggers and patterns. We'll explore how your emotional state impacts your decision making and team interactions. You'll discover practical techniques for self regulation that you can use immediately.

**Module 2: Reading the Room**
Develop your ability to pick up on non verbal cues, team dynamics, and the unspoken tensions that often drive workplace conflicts. This includes recognising early warning signs of burnout, disengagement, and interpersonal friction.

**Module 3: The Art of Emotional Communication**
Master the skills of active listening, empathetic responding, and clear, non threatening communication. Learn how to give feedback that people can actually hear and act upon, rather than becoming defensive.

**Module 4: Navigating Difficult Conversations**
Practice structured approaches to those challenging discussions about performance, behaviour, and workplace issues. You'll learn how to address problems directly while maintaining relationships and respect.

**Module 5: Motivating Different Personalities**
Understand how different people are motivated and demotivated. Move beyond one size fits all approaches to discover what actually drives each of your team members.

**Module 6: Building Trust and Psychological Safety**
Learn concrete strategies for creating an environment where people feel safe to be honest, make mistakes, and bring their best efforts to work. This includes techniques for rebuilding trust when it's been damaged.

**Module 7: Conflict Resolution That Works**
Develop skills for mediating disputes, addressing underlying issues, and turning conflicts into opportunities for team growth and stronger relationships.

### Course Format

This interactive workshop combines practical exercises, real world case studies, and group discussions. You'll work through scenarios based on common Brisbane workplace situations and leave with a personalised action plan for implementing these skills with your team.

### Who Should Attend

- New and experienced managers looking to improve team performance
- Team leaders struggling with interpersonal conflicts
- Supervisors who want to reduce staff turnover and increase engagement
- Anyone in a leadership role who feels overwhelmed by the "people side" of management

### Summary

Managing people doesn't have to feel like you're constantly putting out fires. When you develop emotional intelligence, you gain the ability to see problems coming, address them effectively, and create the kind of workplace where people actually want to give their best effort.

This course provides practical, immediately applicable skills that will transform how you interact with your team. You'll leave with confidence in your ability to handle whatever people challenges come your way, and your team will notice the difference immediately.

In Brisbane's competitive Business environment, the managers who understand emotional intelligence are the ones whose teams consistently outperform, and who genuinely enjoy their leadership role.